Privacy Policy

At Eri Centre CIC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, attend our programmes, visit our website, or contact us.

We are committed to safeguarding your personal information and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Eri Centre CIC
Address: Eri Centre CIC,London, UK
Email: info@ericentre.org.uk
Company Number: +44 12345678

2. What Data We Collect

We may collect the following personal information:

  • Name and contact details (e.g., phone number, email, address)
  • Date of birth or age group
  • Nationality, language, or immigration status (only when relevant)
  • Health and wellbeing information (with consent)
  • Feedback, survey responses, or case notes (where applicable)
  • Website usage data (via cookies or analytics)

3. Why We Collect Your Data

We collect personal data for the following purposes:

  • To provide support, advice, and services tailored to your needs
  • To manage event registrations, classes, or appointments
  • To monitor and improve our services
  • To contact you with updates, opportunities, or community news (if you opt in)
  • To comply with legal and safeguarding responsibilities

4. How We Protect Your Data

We store your data securely on password-protected systems, and access is limited to authorised team members. We use encryption and secure communication protocols when handling sensitive information.

We never sell or rent your personal data to third parties.

5. Sharing Your Data

We may share your data with trusted third parties only when necessary to deliver services or fulfil legal obligations. Examples include:

  • Referral to NHS mental health services (with your consent)
  • Collaboration with local councils or partner charities
  • Reporting (anonymised) to funders for service evaluation

All data sharing is done under strict confidentiality agreements and in line with GDPR.

6. How Long We Keep Your Data

We only retain your personal data for as long as is necessary for the purpose for which it was collected, or as required by law. For most service users, this is typically 3 to 6 years unless a longer retention period is justified.

7. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (in certain circumstances)
  • Withdraw your consent at any time (for marketing or non-essential data)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: privacy@ericentre.org.uk

8. Cookies and Website Analytics

We use cookies to improve your browsing experience and understand how people use our site. You can disable cookies via your browser settings.

We may use third-party tools like Google Analytics to collect anonymised data about website visits, such as which pages are visited and how long users stay on the site.

9. Contact Us About Privacy

If you have any questions or concerns about how we handle your personal data, please get in touch:

Email: privacy@ericentre.org.uk
Phone: +44 123456789
Post: Eri Centre CIC,London, UK